An Order Management System (OMS) not only supports all stages of your company's sales process from order creation to delivery to customers, but it also enables the logistics challenges of the omnichannel world to be handled quickly. The main advantage of OMS is that it offers a centralized and unified order management system for all sales channels: shop, web, call center, mobile, and pavilion.
Today's customers demand a simple and uniform shopping experience across all of these channels, such as online and in-store shopping (BOPIS). Amazon vendor order control helps you meet these requirements more easily and efficiently.
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Companies that sell directly to end-users are the biggest buyers of OMS software. But companies of all sizes and in every industry with a supply chain – including healthcare, transportation, hospitality, automotive, and pharmaceuticals – can benefit from CSOs.
Order management process
The order management process includes all activities related to receiving, processing or receiving, and executing orders that are performed through each sales channel. The process starts with creating a new order and creating or updating a customer account.
The next steps include inventory-related activities such as inventory checking and maintenance, picking, packaging, and finally shipping – and if you're dealing with a point-of-sale (POS) system, the process extends to payments. You may also hear the term "money order" which refers to an expanded view of the order management process that includes managing customer payments, returns, and refunds.